At HeyShops, we want you to be completely satisfied with your purchase. If you are not, we offer exchanges and returns under the following terms.
Eligibility
You may request an exchange or return within 30 days of receiving your order, provided that:
- Items are unworn, unused, and unwashed
- Items are in their original condition with all tags attached
- Proof of purchase is available
Exchange Process
To request an exchange, please contact our customer support team within 30 days of delivery. Once your request is approved, we will provide instructions for returning the item.
Items must be returned according to the provided instructions. We recommend using a trackable shipping service to ensure safe delivery.
Once we receive the exchanged item(s) and confirm they meet our exchange requirements, we will ship the replacement item within 3 business days.
Return & Refund Process
To initiate a return, please contact our customer support team within 30 days of receiving your order. Once your return request is approved, follow the instructions provided for sending the item back.
Once we receive and inspect the returned item(s), we will process your refund if approved:
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable unless the return is due to our error
- Refund processing times may vary depending on your payment provider
Refunds will be processed within 3 business days after we receive and confirm the returned item(s).
Non-Eligible Items
The following items may not be eligible for exchange or return:
- Final sale or clearance items
- Items damaged due to misuse or improper care
- Gift cards or promotional items
Return Shipping Costs
Customers are responsible for return or exchange shipping costs unless the item is defective, damaged, or incorrect.
Contact Us
If you have any questions about exchanges or returns, please contact us through the Contact Us page on heyshops.us.