1. What products do you sell?
HeyShops specializes in women’s clothing designed for everyday wear. We focus on stylish, comfortable, and versatile apparel suitable for a variety of occasions.
2. Is HeyShops a new store?
Yes. HeyShops is a newly established online store. We are committed to providing high-quality products and a reliable shopping experience for all our customers.
3. How long does shipping take?
Orders are generally delivered within 7–15 business days after shipment. Delivery times may vary depending on your location, shipping carrier, customs processing, and other factors.
4. Can I track my order?
Once your order has been shipped, tracking information may be provided via email. For any questions about your order status, please contact our customer support team.
5. What payment methods do you accept?
We accept the following secure payment options:
- PayPal
- Credit Cards
- Debit Cards
All payments are processed through trusted third-party providers.
6. Can I cancel or change my order?
If you need to cancel or modify an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
7. What is your return and exchange policy?
We offer a 30-day return and exchange policy from the date you receive your order, provided the items meet our eligibility requirements.
Please see our Exchanges and Returns Policy for full details.
8. When will I receive my refund or replacement?
- Refunds are processed within 3 business days after we receive and confirm the returned item(s).
- Replacement items for approved exchanges are shipped within 3 business days after inspection.
9. Are shipping fees refundable?
Shipping fees are non-refundable unless the return is due to our error, such as receiving a defective or incorrect item.
10. Are customs duties or taxes included?
Customs duties, import taxes, or additional fees (if applicable) are not included in the product price and are the responsibility of the customer.
11. How can I contact customer support?
If you have any questions about products, orders, shipping, or returns, please contact us through the Contact Us page on heyshops.us. Our support team will respond as quickly as possible.